Terms & Conditions – Avalon Honey
Last updated: 8 August 2026
These Terms & Conditions apply to purchases made through the Avalon Honey website at avalonhoney.com.
Please read these Terms & Conditions before placing an order. By placing an order through our website, you agree to these Terms & Conditions.
1. About Avalon Honey
The website is operated by Avalon Honey.
If you have any questions about these Terms & Conditions or an order, please contact us:
Email:avalonhoney2024@gmail.com
2. Products
We sell honey and related products through our website.
We make every reasonable effort to ensure that product descriptions, photographs and information on the website are accurate.
However:
The colour, texture, appearance and flavour of natural honey can vary.
Honey may naturally crystallise over time. This is normal and does not mean that the honey has gone bad.
Product photographs are for illustration and the actual product may vary slightly in appearance.
Packaging, labels and presentation may occasionally change.
Product availability may change without notice.
Any weights, sizes or quantities stated on the website refer to the relevant product description.
3. Product information and allergens
Honey is a natural product.
Honey should not be given to babies under 12 months of age.
If you have any questions about the ingredients or suitability of a product, please contact us before placing your order.
Where products contain additional ingredients, these will be identified in the relevant product description and/or on the product packaging.
Customers are responsible for checking product information and labels before consuming a product, particularly where they have an allergy or dietary requirement.
4. Prices
All prices displayed on our website are in British pounds sterling (£) unless otherwise stated.
We make reasonable efforts to ensure that prices are accurate.
If we discover an obvious pricing error after you have placed an order, we will contact you before processing the order and give you the option to proceed at the correct price or cancel the order.
Delivery charges, where applicable, will be shown before you complete your purchase.
5. Placing an order
When you place an order through our website, you are making an offer to purchase the products selected.
After placing your order, you should receive an acknowledgement of your order.
An order is not necessarily accepted simply because you have received an order acknowledgement.
We reserve the right to refuse or cancel an order where, for example:
A product is unavailable.
There has been an obvious pricing or product-description error.
We are unable to fulfil the order.
We reasonably suspect fraudulent or unauthorised activity.
There is another legitimate reason why the order cannot be fulfilled.
If we cancel an order after payment has been taken, we will refund the amount paid for the cancelled order.
6. Payment
Payment must be made using the payment methods available through our website at the time of purchase.
Payments may be processed by a third-party payment provider.
We do not normally have access to or store your full payment card details.
Your payment provider may have its own terms and privacy policy.
7. Delivery
We will aim to dispatch orders within the timeframe stated on the website or communicated to you.
Delivery times are estimates and may occasionally be affected by circumstances outside our reasonable control, including postal delays, adverse weather, strikes, transport problems or other unforeseen events.
You are responsible for providing an accurate delivery address.
If an order is returned to us because an incorrect or incomplete delivery address was provided, we may contact you to arrange redelivery.
Additional delivery charges may apply.
8. Delivery delays
If your order is delayed, please contact us.
Where appropriate, we will investigate the delivery with the relevant delivery provider.
If an order has not arrived within a reasonable period, we will work with you to resolve the matter.
Your statutory rights are not affected by these Terms & Conditions.
9. Damaged deliveries
Honey is packaged carefully, but products may occasionally be damaged during delivery.
If your order arrives damaged, please contact us as soon as reasonably possible and provide photographs of the damaged packaging and product where possible.
We will assess the issue and, where appropriate, offer a replacement, refund or other suitable remedy in accordance with your legal rights.
Please retain the damaged packaging until the matter has been resolved, as the delivery provider may require evidence of the damage.
10. Your right to cancel an online order
Under UK consumer law, consumers buying goods online may generally have a statutory right to cancel an order within 14 days of receiving the goods, without giving a reason.
There are exceptions to this right.
For example, the cancellation rules may differ for goods that are liable to deteriorate or expire quickly.
Nothing in these Terms & Conditions affects your statutory rights.
If you wish to cancel an order, please contact us as soon as possible at:
If you cancel under the statutory cancellation rights, we will provide the appropriate refund in accordance with applicable law.
11. Returns and refunds
If you are entitled to return goods under consumer law, we will provide a refund in accordance with your legal rights.
Unless the goods are faulty, damaged, incorrect or otherwise covered by a different legal right, you may normally be responsible for the direct cost of returning goods where the law permits this.
Returned products should be in an appropriate condition.
For hygiene and food-safety reasons, certain products may be excluded from return where they have been unsealed after delivery and the law permits such an exclusion.
Nothing in this section limits any statutory rights you have in relation to faulty, damaged, misdescribed or unsafe goods.
12. Faulty, incorrect or misdescribed products
If you receive a product that is faulty, damaged, incorrect or does not match its description, please contact us.
Depending on the circumstances, you may be entitled to a repair, replacement, price reduction or refund under UK consumer law.
We will deal with such issues in accordance with your statutory rights.
13. Food products
Our products are food products and should be stored appropriately.
Please follow any storage instructions provided on the product packaging.
Unless otherwise stated, honey should be stored in a cool, dry place and kept in accordance with the instructions on the label.
Once a product has been delivered, you are responsible for storing it appropriately.
14. Honey crystallisation
Natural honey can crystallise.
Crystallisation is a natural process and does not normally indicate that honey is spoiled.
The speed and appearance of crystallisation can vary depending on the type of honey and storage conditions.
Crystallised honey remains edible unless there is another indication that the product has spoiled.
15. Website information
We make reasonable efforts to ensure that information on our website is accurate and up to date.
However, we do not guarantee that every piece of information will always be complete, accurate or free from errors.
We may update, change or remove website content at any time.
16. Website availability
We aim to keep the website available and functioning properly, but we cannot guarantee uninterrupted access.
The website may occasionally be unavailable because of maintenance, technical problems, updates or circumstances outside our reasonable control.
17. Intellectual property
Unless otherwise stated, the content of the Avalon Honey website, including text, photographs, graphics, logos and branding, belongs to Avalon Honey or is used with permission.
You must not reproduce, copy, modify, distribute or commercially exploit our website content without our permission, except where permitted by law.
18. Limitation of liability
Nothing in these Terms & Conditions excludes or limits liability where doing so would be unlawful.
This includes liability for matters that cannot legally be excluded or limited under UK law.
Subject to this, Avalon Honey will not be responsible for losses that were not reasonably foreseeable at the time the contract was entered into or for matters outside our reasonable control.
Nothing in these Terms & Conditions affects your statutory rights as a consumer.
19. Events outside our control
We will not be responsible for delays or failure to fulfil our obligations where this is caused by circumstances outside our reasonable control.
This may include, for example:
Severe weather.
Flooding.
Fire.
Power or internet failures.
Postal or delivery disruptions.
Strikes.
Government restrictions.
Natural disasters.
Serious illness or other unexpected circumstances.
Other events beyond our reasonable control.
Where such an event affects your order, we will take reasonable steps to keep you informed and resolve the situation.
20. Complaints
If you have a complaint about a product, order or our service, please contact us:
Email:avalonhoney2024@gmail.com
Please provide your order details and explain the issue so that we can investigate and respond.
We aim to deal with complaints fairly and as quickly as reasonably possible.
21. Privacy
Your personal information will be handled in accordance with our Privacy Policy.
You can find our Privacy Policy on the Avalon Honey website.
22. Cookies
Our website uses cookies and similar technologies.
For information about the cookies used on our website, please see our Cookie Policy.
23. Changes to these Terms & Conditions
We may update these Terms & Conditions from time to time.
The version that applies to your purchase will normally be the version in effect when you place your order.
The latest version will be published on this website.
24. Governing law
These Terms & Conditions are governed by the laws of England and Wales.
If you are a consumer, you will also benefit from any mandatory protections provided by the laws that apply to you.
25. Contact details
If you have any questions about these Terms & Conditions, please contact Avalon Honey:
Avalon Honey
Email:avalonhoney2024@gmail.com
Website:avalonhoney.com