Privacy Policy – Avalon Honey

Last updated: 8 August 2026

Avalon Honey respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and protect personal information when you visit the Avalon Honey website, contact us or purchase products from us online.

This Privacy Policy applies to our website:

avalonhoney.com

1. Who we are

The website is operated by Avalon Honey.

If you have any questions about how we use your personal information, you can contact us at:

Email:avalonhoney2024@gmail.com

2. Information we may collect

Depending on how you use our website, we may collect some or all of the following information:

  • Your name

  • Email address

  • Telephone number, if you provide one

  • Billing address

  • Delivery address

  • Order and purchase information

  • Payment-related information necessary to process your order

  • Information contained in messages or enquiries you send to us

  • Information you provide through our website contact form

  • Technical information about your device and how you use our website

  • Internet Protocol (IP) address

  • Browser and device information

  • Information collected through cookies and similar technologies

We do not intentionally collect sensitive personal information unless it is necessary and lawful for us to do so.

3. How we collect information

We may collect information when you:

  • Visit our website.

  • Place an order.

  • Make a payment.

  • Complete our contact form.

  • Contact us by email.

  • Communicate with us about an order or enquiry.

  • Use or interact with our website.

Some information may also be collected automatically through website technologies such as cookies.

4. How we use your information

We may use your personal information to:

  • Process and fulfil orders.

  • Arrange delivery of your purchases.

  • Process payments.

  • Respond to enquiries and contact-form submissions.

  • Communicate with you about your orders.

  • Deal with customer service issues.

  • Maintain appropriate business and transaction records.

  • Comply with legal, tax and accounting requirements.

  • Prevent fraud or misuse of our website.

  • Keep our website secure.

  • Understand how our website is used and improve its performance.

  • Operate and maintain our website.

  • Comply with our legal obligations.

We will not use your personal information for purposes that are incompatible with the reasons for which it was collected unless permitted or required by law.

5. Lawful basis for using your information

Under UK data protection law, we must have a lawful basis for processing personal information.

Depending on the circumstances, we may process your information because:

  • It is necessary to fulfil a contract with you, such as processing and delivering an order.

  • It is necessary for us to comply with a legal obligation.

  • It is necessary for our legitimate business interests, provided those interests do not override your rights.

  • You have given your consent, where consent is required.

6. Online payments

When you purchase products through our website, payments may be processed through a third-party payment provider.

Payment providers may collect and process payment information such as card details, billing information and other information required to process a transaction.

Avalon Honey does not normally receive or store your full debit or credit card number or security code.

Payment information is handled by the relevant payment provider in accordance with its own privacy policy and terms.

The payment provider used on our website may change from time to time.

7. Squarespace

Our website is hosted and operated using Squarespace.

Squarespace may process certain information when you visit or interact with our website, including technical information, device information, IP address, browser information and information relating to website usage.

Squarespace may also use cookies and similar technologies to provide, secure and improve its services and the operation of our website.

For more information about how Squarespace handles personal information, please refer to Squarespace's Privacy Policy.

8. Contact forms

If you use the contact form on our website, the information you provide will be sent to us so that we can respond to your enquiry.

This may include your name, email address and the contents of your message.

We will use this information to respond to your enquiry and, where appropriate, to deal with any resulting business or customer-service matter.

Please do not send unnecessary sensitive personal information through our contact form.

9. Cookies

Our website may use cookies and similar technologies.

Cookies are small text files that may be stored on your device when you visit a website.

We may use cookies for purposes including:

  • Essential website functionality.

  • Security.

  • Remembering certain website preferences.

  • Understanding website traffic and usage.

  • Improving website performance.

  • Providing relevant website functionality.

  • Measuring the effectiveness of our website.

Some cookies may be placed by third-party services used on our website.

Where applicable, non-essential cookies will only be used where the required consent has been obtained.

You can manage or delete cookies through your web browser settings. Blocking certain cookies may affect how parts of the website function.

10. Third-party services

We may use third-party companies and services to help operate our website and business.

These may include:

  • Website hosting and website services.

  • Payment processing services.

  • Delivery and postal services.

  • Email services.

  • Website security services.

  • Analytics or website performance services.

  • Other services integrated into our website.

These providers may process personal information on our behalf where necessary to provide their services.

We take reasonable steps to ensure that personal information is handled appropriately by the organisations we use.

11. Sharing your information

We do not sell, rent or trade your personal information.

We may share personal information where reasonably necessary with:

  • Payment providers.

  • Delivery and postal providers.

  • Website and hosting providers.

  • IT and security service providers.

  • Professional advisers, such as accountants.

  • Government authorities, regulators or law-enforcement bodies where required by law.

  • Other service providers where necessary to operate our business or provide services to you.

We only share information where we have a lawful reason to do so.

12. International transfers

Some third-party service providers we use may process or store information outside the United Kingdom.

Where personal information is transferred outside the UK, we will take appropriate steps to ensure that the transfer is carried out in accordance with applicable UK data protection law.

This may include relying on an adequacy decision or appropriate contractual safeguards where required.

13. How long we keep your information

We do not keep personal information for longer than reasonably necessary.

Information relating to purchases and transactions may be retained for longer where necessary to comply with tax, accounting, legal or regulatory requirements.

Information submitted through the contact form will generally be retained only for as long as necessary to deal with your enquiry and any related matter.

Different types of information may therefore be retained for different periods.

14. Keeping your information secure

We take reasonable technical and organisational measures to protect personal information against:

  • Unauthorised access.

  • Loss.

  • Misuse.

  • Alteration.

  • Unauthorised disclosure.

  • Destruction.

However, no website, internet transmission or electronic storage system can be guaranteed to be completely secure.

15. Your rights

Under UK data protection law, you may have a number of rights in relation to your personal information.

These may include the right to:

  • Ask what personal information we hold about you.

  • Request a copy of your personal information.

  • Ask us to correct inaccurate or incomplete information.

  • Ask us to delete your information in certain circumstances.

  • Ask us to restrict how we use your information in certain circumstances.

  • Object to certain types of processing.

  • Withdraw consent where we rely on consent as our lawful basis.

  • Request that certain information be provided to you in a portable format.

These rights are subject to certain legal exceptions and conditions.

If you wish to exercise one of these rights, please contact us using the details below.

16. Marketing

We will not send you marketing communications unless we have a lawful basis to do so.

Where consent is required, we will obtain your consent before sending marketing communications.

You can unsubscribe from marketing communications at any time.

We will not sell your personal information to marketing companies.

17. Children's privacy

Our website is not intended to knowingly collect personal information from children.

If you believe that a child has provided personal information to Avalon Honey without appropriate permission, please contact us.

18. Links to other websites

Our website may contain links to other websites.

Those websites are operated by third parties and have their own privacy policies.

Avalon Honey is not responsible for the privacy practices, content or security of third-party websites.

We recommend that you review the privacy policy of any external website you visit.

19. Complaints

If you have concerns about how Avalon Honey has handled your personal information, please contact us first so that we can try to resolve the matter.

You also have the right to complain to the UK's data protection regulator, the Information Commissioner's Office (ICO).

You can find information about making a complaint on the Information Commissioner's Office website.

20. Changes to this Privacy Policy

We may update this Privacy Policy from time to time.

Any changes will be published on this page and the "Last updated" date will be amended where appropriate.

We recommend checking this page periodically to ensure that you are aware of any changes.

21. Contact Avalon Honey

If you have any questions about this Privacy Policy or how we handle your personal information, please contact:

Avalon Honey
Email:avalonhoney2024@gmail.com
Website:avalonhoney.com